52: Businesses that responded to the survey

~100: Businesses contacted in total

In February 2026, a group of owners conducted the first survey among the centre's businesses. It was not commissioned by the administration. It was not organised by the president. It was an independent initiative, born out of frustration with decades of silence.

What 52 businesses said

Approximately 100 businesses were contacted — in person, by email and via WhatsApp. Of these, 52 responded. The rest said they had no time, no interest, or simply didn't reply. Some accepted the questionnaire but never filled it in.

The responses were overwhelmingly clear. The most frequently mentioned issues:

Main concerns of owners

Maintenance and repairs: Priority #1

Security and surveillance: High concern

Empty units and poor image: Frequently mentioned

Transparency and communication: Widespread demand

Leaks, theft, neglect

Respondents described a centre in decline: roof leaks that seep down to the ground floor during rain, forcing restaurants to close their terraces. Toilets in poor condition, outdated, dirty, with inappropriate behaviour. Old awnings, deteriorated façades, damaged corridors, insufficient lighting.

Security was another constant theme: theft, lack of surveillance outside the basement, homeless people at entrances, begging inside the centre. All of this, combined with poor lighting at night, creates a negative perception of the place.

Rule violations were also raised: excessively loud music on the top floor disturbing restaurants, unauthorised occupation of terraces and corridors, and unequal enforcement of regulations.

The growing number of closed and empty units creates a poor image, disorder, and weak economic prospects. Respondents suggest these spaces should be used to attract new businesses.

A president who listens, acts, and is accountable

The majority of participants expect the new president to be a committed, effective figure with a genuine willingness to work for the community. They demand greater presence in maintenance, equal enforcement of rules — without favouritism — and transparency in how funds are spent.

Respondents want a profile that is attentive, understanding, and responsible, capable of listening and responding with concrete solutions. Honesty, dedication, and vision to improve the centre's image and attract tourism were especially valued.

What owners are asking for

1. Real maintenance — roofs, toilets, façades, lighting

2. Effective security — constant surveillance, not just in the basement

3. Transparency — knowing where the money goes

4. Rules for everyone — equal enforcement, no exceptions

5. Promotion and events — to attract visitors and recover customers

Nobody had ever asked. Now there are answers.

This survey wasn't perfect. It wasn't scientific. But it is the first time anyone has taken the trouble to ask the people who work at Cita what they need. And the answer is unanimous: maintenance, security, transparency.

If the new board wants legitimacy, they have a clear starting point. The voices are there. They just need to listen.