What happened in the hotel on 28 September 2026?

On 28 September 2026, a tourist in a hotel complex in the south of Gran Canaria reported the disappearance of a gold chain worth 450 euros, as Canarias7 reported on 16 October 2026. The woman had left the chain in her hotel room. When she returned, she found that the piece of jewellery was missing.

According to police, no signs of forced entry were found on the doors or windows of the room. Investigators therefore examined who had entered the room during the period in question. Their enquiries led them to a member of the cleaning staff.

Police believe the suspect sold the chain at a local shop that buys and sells gold.

How did police trace the suspect?

The investigation began with the tourist’s report. The local criminal investigation unit of the Maspalomas police station looked into who had access to the hotel room. The cleaner came into focus during those enquiries.

Officers found the stolen chain in a shop that buys and sells gold. The chain was seized.

The woman is being treated as the suspected perpetrator of a theft. In Spanish law, hurto refers to the taking of another person’s movable property without violence or intimidation. An arrest is not a conviction.

What does the case mean for holidaymakers in the south of Gran Canaria?

This isolated case does not change any rules, prices, deadlines or access requirements for tourists, residents or workers. The police do not cite any new regulation in the report. The advice to keep valuables in the hotel safe is a general precautionary measure.

Police generally recommend not leaving jewellery and valuables visible in the room. If something goes missing, guests should report the incident immediately at reception and file a report with the Policía Nacional or the Guardia Civil.

Photos, receipts or certificates for items of jewellery make identification easier. Guests can also ask the hotel to keep access logs and other information relevant to the investigation.

How safe is tourism on Gran Canaria?

Tourism is heavily concentrated in the south. The report also mentions areas such as Mogán, Puerto Rico, Amadores, Taurito and Meloneras.

What is known about the suspect and the hotel?

The source does not name the woman, the hotel or the exact location within Gran Canaria. No court decision or charge had been published by 16 October 2026 either.

The further course of the criminal proceedings remains unknown. It is also unclear whether the owner has already received the chain back. Canarias7 gives no further dates or deadlines for this.

Police have begun the process of returning the seized chain to its rightful owner. No date for the handover was given.

What should guests do if something is stolen at a hotel?

Guests should report a missing valuable immediately at reception. The next step is to file a report with the Policía Nacional or the Guardia Civil. The sooner the matter is reported, the better the chances for the investigation.

Photos, receipts, certificates and other identifying features of the items help the police. A precise description of when and where the loss occurred is also important.

Police advise keeping jewellery and valuables in the safe in the room or at reception. Valuables left in plain sight increase the risk of theft.