What changes for ticket holders in Agüimes?

Anyone who bought a ticket gets the full price of each ticket back. Nobody has to make a claim, because the refund runs automatically.

The reason is the cancellation: the organisers said in an announcement on Friday 6 November that the Golden Island Fest will not take place on 27 and 28 November 2026. The Recinto Ferial de Agüimes in Cruce de Arinaga, in the south-east of Gran Canaria, stays quiet on both evenings.

Once the refund starts, every buyer receives a confirmation email. The money then goes to the account linked to the card used.

The organisers estimate two to five working days. That period runs from the email, not from the cancellation notice of 6 November.

The organisers gave no start date for the refunds. Ticket holders should check their inbox and spam folder, and write to contacto@goldenislandfest.com with questions.

What was planned and who was due to perform?

The festival was meant to hold its first edition, with reggaetón, trap, rap and urban Latin sounds. Shows were planned for Friday 27 and Saturday 28 November.

The announced acts were Khea from Argentina, RVFV from Almería, Don Patricio, Juseph, Ptazeta, Lewis Potter, Daniela Garsal and Maikel Delacalle. The DJs Juacko, Sammyto and Alejo Sánchez were also on the bill.

Which act would play on which day is only partly clear. One programme listed two Friday slots as still open, while another put Khea and Ptazeta on the Friday.

Organisers also planned food stalls, a merchandise area, extra activities and cashless payment by NFC. A Platinum area with a premium bar was part of the plan too.

The organisers had not published set times for the individual concerts. The running order therefore stayed unknown.

What did tickets cost and what is refunded?

A General day ticket cost 28 euros. The two-day pass cost 52 euros, according to the presale details.

The prices included presale fees. They rose in stages.

The organisers say they will refund the full ticket price. The announcement does not say whether fees or other costs are included.

The announcement mentions no compensation for flights and accommodation that visitors booked for 27 and 28 November. Anyone who booked travel should sort out cancellations directly with the airline or hotel.

Refunds for cancellations fall under Real Decreto Legislativo 1/2007, Spain’s consumer law. According to a template from the consumer group OCU, articles 108 onwards of that decree apply.

Why is the festival off and what happens next?

The organisers do not say what went wrong. They cite “technical and production circumstances” beyond their control, and the announcement gives no detail.

The organisers gave no new dates, and whether the festival returns is open. No reactions from the artists are available either.

The Ayuntamiento de Agüimes (town council), the Cabildo de Gran Canaria (island government) and the Canary Islands government have made no statement on permits, the safety plan or subsidies. Whether any authority played a part in the cancellation is unconfirmed.

No single national deadline exists for refunds on cancelled events, according to the Spanish government’s consumer portal. Regional rules can set deadlines and procedures, but we could not establish the Canary Islands rules.

The Reggaeton Beach Festival cancelled seven festivals in 2026, including one on Tenerife, and refunds are still outstanding according to reports. We found no link to the Golden Island Fest.

What does this mean for holidaymakers in the south?

Holidaymakers in the south lose two concert nights on 27 and 28 November. According to the announcement, the venue in Cruce de Arinaga lies in the south-east of the island.

Transport and parking plans were not published before the cancellation, and details were due closer to the date. Anyone who has already booked a taxi or hire car for those evenings should check the provider’s cancellation terms.

The next reliable news for ticket buyers is the confirmation email about the refund. No date for it has been set yet.